Return policy

Ticket Refunds

All ticket purchases are non-refundable, except in cases where the event is cancelled or significantly rescheduled by the organizer. In such cases, you will be offered a full refund or the option to exchange your ticket for a new date (if applicable).

Event Cancellation

If the event is cancelled by the organizer, 100% of the ticket price will be refunded to you, excluding any non-refundable payment processing fees, if applicable.

Event Rescheduling

If the event is rescheduled, your ticket will remain valid for the new date. If you are unable to attend on the new date, you may request a refund within 7 calendar days of the announcement of the new schedule.

Non-Refundable Cases

Refunds will not be issued in the following cases:

You were unable to attend due to personal reasons (illness, travel issues, change of plans, etc.)

You did not present a valid ticket at the entrance

The ticket was purchased from an unauthorized seller or third party

How to Request a Refund

To request a refund, please contact our support team at [email protected] and provide your order number, full name, and reason for the request. All refund requests are processed within 5–10 business days.